NCB May Permanently Close Some ABMs

Due to an increase in theft and vandalism at some of its automated banking machine (ABM) locations, the National Commercial Bank (NCB) in Jamaica is considering closing some of these locations.

NCB has assessed the risk of each location and consulted with law enforcement, service providers, and other authorities to prioritize the safety of its customers, employees, and service providers.

The bank may temporarily close some 24/7 machines at night or permanently close certain locations to ensure the safety and security of its customers.

Additionally, ABMs that have been previously subject to vandalism or theft will not be replaced.

While the adjustments may inconvenience customers, Danielle Cameron Duncan, Head of Payments Services and Digital Channels at NCB, emphasised that the safety and security of customers must come first.

Despite the closures, NCB still has almost 300 ABMs available nationwide, which is the largest ABM network on the island. Branch ABM locations remain open.

NCB is encouraging customers to use alternative banking services such as credit, debit, and prepaid cards, Lynk for purchases, and online banking or the mobile app for bill payments, transfers, and mobile phone top-ups.

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