What is LoveFashionLive.com Getting Right In Jamaica?

July 15, 2015August 3, 2017 JA-Blogz News Team

During a hiring process, many companies begin interviews by asking candidates questions about themselves, work background, etc., but not Jamaica’s fastest growing women’s clothing store Lovefashionlive.com.

The very first question that is asked by Lovefashionlive.com is What is Customer Service?

In Jamaica it is not uncommon to hear complaints of less than stellar customer service. Of course, companies employ many different strategies to offer better service to their consumers, but yet so many fall short of the basics.

Jablogz.com went behind the scenes to understand what this young company is getting right in Jamaica. Why are their Facebook and GetKudos reviews consistently applauding them for their great customer service and what can others learn from them.

The first fact we learned about this company is that they do not have a Customer Service Department. The various functions of their business such as daily deliveries to anywhere in Jamaica, sales, accounts, etc., all revolve around the customer. Each member of the staff plays a vital role in ensuring that the customers are happy.

We wanted to find out more and decided to delve a little deeper into two main segments: Sales & Delivery. We discovered something rather interesting with the Sales Team. An internal theme called BestAdvise is used daily. Under BestAdvise, a sale is never forced on a customer, but instead great emphasis is placed on getting the right product & fit for the customer. Instead of trying to close the sale quickly, customer information is quickly gathered (hips, waist, chest, etc.). A Lovefashionlive.com staff member then makes recommendations to the customer of what size they should purchase based on the product make. In retail, clothing sizes can vary depending on the brand. Customers appreciate this level of care and reward lovefashionlive with continued support. This also eliminates a high return volume.

We also took a look at their delivery process. Slow delivery is a common complaint for many online shoppers. From the very startLoveFashionLive.com strategically aligned with Tara Courier Services by offering same day delivery and free returns.

But what really surprised us is how involved they are in the entire delivery process. They remain in constant contact with the Tara Courier Services Call Center to check the status of deliveries to ensure customers receive their orders on time. If there happens to be a delay, perhaps due to bad weather, LoveFashionLive.com knows it’s still their responsibility to quickly notify their customers of what is going on with their delivery.

This young company truly believes that providing excellent customer service is something every business should make a top priority in Jamaica. Whether you are selling a product, providing a service, or both. So one may ask the question again, what is LoveFashionLive.com geting right in jamaica?

In a nutshell, it’s simply about making customers feel recognized,valued, and most of all, cared for.

This is a refreshing touch to the retail fashion in Jamaica with the emphasis being placed on the customers’ full satisfaction; lovefashionlive.com will undoubtedly continue to do very well.